The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
See item details for return and exchange eligibility.
Request a cancellation within: 2 hours of purchase
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Privacy Policy
I respect your privacy and use the personal information provided through Etsy only as necessary to operate my shop, fulfill orders, provide customer support, and comply with applicable legal obligations.
Information I may receive includes your name, shipping address, contact information, order details, personalization instructions, and any photos, handwriting, fingerprints, or artwork you voluntarily provide.
This information is used to prepare and deliver your order, communicate about your purchase, resolve concerns, and maintain necessary business records.
I may share limited information with Etsy, shipping carriers, and service providers when reasonably necessary to fulfill orders or comply with legal requirements. I do not sell customer personal information.
Personal information is retained only as long as reasonably necessary for order fulfillment, customer service, recordkeeping, or legal obligations.
Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information, subject to applicable law.
For privacy questions or requests, please contact me through Etsy Messages.
This policy does not cover Etsy's own data practices, which are governed by Etsy's Privacy Policy.
Please enter your personalization details in the personalization box provided on the listing. Double-check spelling, names, dates, initials, and other information before submitting your order.
For special requests or questions about your design, please contact me through Etsy Messages before purchasing.
Most personalized orders are prepared within 3–5 business days before shipping, unless otherwise stated in the listing.
Production time does not include shipping or delivery time. Please refer to the estimated delivery date shown by Etsy at checkout.
Because personalized and custom-made items are created specifically for each customer, I generally do not accept returns or exchanges on these items.
Please review all personalization details before ordering. If your item arrives damaged, defective, or different from what you ordered, please contact me through Etsy Messages so I can help resolve the issue.
Your rights under applicable consumer protection laws and Etsy's policies still apply.
Cancellation requests are accepted within 2 hours of purchase, provided personalization or production has not already begun.
Please contact me as soon as possible if you need to make a change. Once a custom order is in production, changes or cancellations may not be possible, subject to applicable law.
Absolutely! I welcome custom design requests whenever possible.
Please send me an Etsy message with your idea before ordering. I'll be happy to review the details and let you know what is possible.
Orders are prepared with care and include a gift bag. Gift box options may be available for an additional charge where offered in the listing.
Please check the listing's packaging options before ordering.
For designs that use handwriting, fingerprints, paw prints, or artwork, please follow the instructions in the individual listing.
Clear, high-resolution images with good lighting and contrast generally produce the best results. If you're unsure whether your image will work, please message me before ordering.
Shipping estimates are provided by Etsy and may vary depending on the carrier and destination.
If your package is delayed, please check the tracking information and contact me through Etsy Messages if you need assistance.
If an order arrives damaged or is missing, please contact me so we can review the situation and available resolution options.
